The shared Redis production database which handles caching for Curve ran out of “freeable memory” which is essentially a cache server’s diskspace. When Curve cannot reach Redis, it attempts to redirect the page and the browser will not display giving a “too many redirects” error. The issue occurred between 11:27am-11:57pm CDT. Thankfully we received 0 reports of issues from clients, likely due to the issue arising during the lunch hour.
We are doing three things to address: